Terms and Conditions
Man with Van Shooters Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Shooters Hill provides transport, removal and associated services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests, books or uses our services.
1.2 Company means Man with Van Shooters Hill, the provider of the man and van and removal services.
1.3 Services means any transport, removal, loading, unloading, packing, storage assistance, or related services provided by the Company.
1.4 Goods means any items, furniture, personal belongings, equipment, or materials that the Company is asked to move, transport, or handle.
1.5 Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
1.6 Service area means the general area within which the Company ordinarily accepts bookings, which includes Shooters Hill and surrounding locations, as determined by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van, small removals, and related transport services for domestic and commercial Customers within its service area and across the UK, subject to availability and agreement.
2.2 The exact scope of the Services, including the number of operatives, size of vehicle, expected duration, and any additional services, will be agreed at the time of booking based on information supplied by the Customer.
2.3 The Company reserves the right to refuse to transport any Goods that it reasonably considers to be prohibited, unsafe, illegal, or improperly packaged.
3. Booking Process
3.1 Bookings may be made by the Customer by contacting the Company and providing full and accurate information about the nature of the move, including locations, access details, size and quantity of items, and any special requirements.
3.2 The Customer is responsible for ensuring that all information provided during the booking process is complete and accurate. Any omission or inaccuracy may result in additional charges, delays, or cancellation of the Service.
3.3 A booking is not confirmed until the Company has acknowledged the booking, provided a price estimate or quote, and, where required, received any deposit or prepayment stipulated by the Company.
3.4 The Company may provide either a fixed price quotation or an hourly rate estimate. The basis of the charge will be explained to the Customer at the time of booking.
3.5 If access at either collection or delivery address differs from that described at the time of booking, the Company reserves the right to amend the price or decline to carry out part or all of the Services.
4. Prices and Payment
4.1 Prices are based on the information provided by the Customer, including the size of the move, distance, access conditions, number of operatives required, and anticipated duration of the job.
4.2 Unless otherwise agreed, charges may include travel time to and from the job, any waiting time, congestion or toll charges, parking costs, and any additional manpower required on the day.
4.3 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Service.
4.4 The Customer agrees to pay all sums due under the Contract without deduction, set-off or counterclaim.
4.5 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover all reasonable costs incurred in obtaining payment.
4.6 All amounts quoted are exclusive of any applicable taxes or charges that may be imposed by law, which the Customer shall be liable to pay where relevant.
5. Deposits and Cancellations
5.1 The Company may require a deposit to secure a booking. The deposit amount and due date will be notified to the Customer at the time of booking.
5.2 If the Customer wishes to cancel or reschedule a booking, they must notify the Company as early as possible.
5.3 Cancellations made more than 72 hours before the scheduled start time may, at the Companys discretion, be refunded in full or transferred to a new booking.
5.4 Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation charge, which may include loss of part or all of any deposit paid.
5.5 Cancellations made less than 24 hours before the scheduled start time may be charged in full, including any agreed minimum charge.
5.6 If the Customer is not present at the agreed time and location, or if access is not available and the Service cannot proceed, this may be treated as a late cancellation and charged accordingly.
6. Customer Responsibilities
6.1 The Customer is responsible for:
(a) Ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been agreed as part of the Contract.
(b) Ensuring that all fragile or high-value items are adequately protected and clearly marked.
(c) Arranging appropriate parking and access for the vehicle at both collection and delivery addresses, including any permits where necessary.
(d) Ensuring that Goods moved comply with all applicable laws and regulations and are not hazardous, illegal, or prohibited.
(e) Being present, or ensuring that an authorised representative is present, at the collection and delivery addresses to supervise and sign off the work.
6.2 The Customer must not request the Company to carry or handle any item that is dangerous, explosive, corrosive, flammable, perishable, or otherwise unsuitable for normal transport, unless previously agreed in writing and packaged to a suitable standard.
6.3 The Customer is responsible for ensuring that all floors, walls, and fixtures are adequately protected if they have specific concerns about their property. While reasonable care will be taken, minor scuffs or marks from normal moving activities are not considered damage for which the Company assumes liability.
7. Company Responsibilities
7.1 The Company will carry out the Services with reasonable care and skill, in accordance with industry practice for man and van and removal services in the UK.
7.2 The Company will provide a suitable vehicle and, where agreed, sufficient manpower to undertake the move based on the information supplied by the Customer.
7.3 The Company will take reasonable steps to minimise loss or damage to Goods and property during the performance of the Services.
7.4 Any estimated start and finish times are given in good faith, but time shall not be of the essence in the Contract. The Company shall not be liable for delays due to traffic, weather, access problems, or other circumstances beyond its reasonable control.
8. Limitations of Liability
8.1 The Companys liability for loss of or damage to Goods shall be limited to the reasonable cost of repair or replacement, subject to any overall cap agreed in writing.
8.2 The Company will not be liable for:
(a) Loss or damage arising from the Customers failure to pack Goods adequately, unless packing has been provided by the Company.
(b) Loss of or damage to cash, jewellery, watches, precious metals, stones, securities, important documents, or items of special value, unless specifically disclosed to and agreed with the Company in writing prior to the move.
(c) Damage to flat-pack or self-assembled furniture where such items are not designed to be moved fully assembled or are inherently prone to weakness.
(d) Any indirect, consequential or economic loss, including loss of profit, loss of use, or loss of opportunity.
8.3 The Company will not be liable for loss or damage resulting from acts of God, war, terrorism, civil commotion, strikes, lockouts, extreme weather, road closures, or other events outside its reasonable control.
8.4 The Customer must inspect the Goods and property at the completion of the Service and report any visible damage to the Company as soon as reasonably possible. Any claim for loss or damage should be notified in writing within a reasonable time.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot legally be limited or excluded under English law.
9. Waste, Disposal and Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless specifically agreed and authorised.
9.2 The Customer must not present for removal any household, construction, or commercial waste that contravenes UK waste regulations, unless a specific waste removal service has been arranged and agreed as part of the booking.
9.3 Where the Company agrees to dispose of items on behalf of the Customer, such items must be lawfully disposable and free from hazardous substances, including but not limited to chemicals, asbestos, gas cylinders, oils, and clinical waste.
9.4 The Customer is responsible for any penalties, fines, or legal consequences arising from their failure to comply with waste and environmental regulations, including any misdescription of items presented for disposal.
9.5 The Company may refuse to remove or transport any item that it reasonably believes may breach waste regulations, pose a health and safety risk, or be otherwise unsuitable for carriage.
10. Access, Parking and Restrictions
10.1 The Customer is responsible for ensuring that there is adequate and legal parking for the Company vehicle at both collection and delivery addresses.
10.2 Any parking charges, permits, or fines incurred as a direct result of the Customers failure to arrange appropriate parking may be charged to the Customer.
10.3 The Customer must inform the Company in advance of any access restrictions, such as narrow roads, height limits, low bridges, controlled parking zones, or limited loading times.
10.4 If the Company cannot safely access the property due to restrictions that were not disclosed at the time of booking, it may, at its discretion, cancel or amend the Service and apply additional charges.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its operations in line with UK man and van and small removal industry practice.
11.2 The Customer is advised to arrange their own insurance cover for high-value items or for extended protection beyond the Companys standard liability limits.
11.3 The existence of insurance does not extend the Companys liability beyond the limits set out in these Terms and Conditions, unless specifically agreed in writing.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible so that it can be addressed.
12.2 Any formal complaint should be made in writing within a reasonable time after completion of the Service, providing full details of the issue and, where possible, supporting evidence.
12.3 The Company will review all complaints fairly and aim to respond within a reasonable time, proposing any appropriate remedial action or explanation.
13. Changes to Bookings and Services
13.1 If the Customer wishes to amend the date, time, or details of the booking, they should contact the Company at the earliest opportunity.
13.2 All changes are subject to availability and may result in a revised price or additional charges, especially where the scope, size, or duration of the job increases.
13.3 The Company reserves the right to make reasonable changes to the Services, including the allocation of a different vehicle or operatives, provided that this does not materially reduce the overall standard of service.
14. Privacy and Data
14.1 The Company will collect and use personal data from the Customer only to the extent necessary to provide the Services, process bookings, manage payments, and comply with legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16.2 No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.
16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
By making a booking with Man with Van Shooters Hill or using our Services, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
