Terms and Conditions for Man With Van Shootershill

These Terms and Conditions set out the basis on which Man With Van Shootershill provides removal, delivery, transportation, and related support services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before placing a booking. They are intended to protect both the customer and the service provider by setting out clear expectations about the booking process, payment arrangements, cancellation rights, service limitations, liability, and compliance with applicable waste rules. Unless otherwise agreed in writing, these terms apply to all domestic and commercial jobs undertaken by the man with van Shootershill service.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the Man With Van Shootershill service. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. A “job” means any collection, delivery, transport, loading, unloading, or associated task agreed in advance. These terms should be read together with any written quotation, booking confirmation, or service notes provided before the work starts. If any part of a quote, booking, or specific instruction conflicts with these terms, the written confirmation will take precedence only where it expressly states that it overrides these conditions.

We reserve the right to amend these terms from time to time. Updated terms will apply to any booking made after the revised version is issued. Where a change is necessary to comply with law, safety requirements, or business operations, the updated terms may take effect immediately for future services. Customers are responsible for ensuring that the details they provide are accurate and complete, including addresses, access information, item descriptions, and any special handling requirements. Failure to provide correct information may affect the quotation, timing, equipment needed, and the overall cost of the service.

Booking Process

All bookings are subject to availability and acceptance by us. A booking is only confirmed once we have provided a quotation and you have accepted it, either in writing, by email, text message, online form submission, or other recorded means. The quotation is based on the information supplied by you, including the number and type of items, access conditions, distance, parking, stair access, lifting requirements, and any additional services requested. If the actual service differs from the information provided, we may revise the price, vehicle size, crew size, or estimated duration accordingly. The Man With Van Shootershill booking process is designed to be straightforward, but it depends on accurate customer information.

We may ask for further details before confirming a booking, especially where items are bulky, fragile, unusually heavy, valuable, restricted, or potentially hazardous. We may also require photographs, an inventory, or written descriptions to help assess the work. Confirmation does not guarantee that every item can be transported if it turns out to be unsafe, illegal, or impractical to move. We may refuse or pause a job at any stage if the conditions differ materially from what was described or if carrying out the service would create a health, safety, or legal issue. Any estimated time of arrival or completion is approximate and not guaranteed unless expressly stated in writing.

Payments

Unless otherwise agreed, payment is due in full on completion of the service, before unloading is completed, or in advance where a deposit is requested. We accept the payment methods stated at the time of booking or in the invoice. Prices may be quoted as fixed fees or as estimates based on time, labour, mileage, waiting time, congestion, parking, or additional handling requirements. If the work takes longer than expected because of access problems, inaccurate information, delays caused by the customer, or additional items not listed in the original booking, extra charges may apply. The customer agrees to pay any such reasonable adjustments.

Where a deposit is taken, it may be used to secure the vehicle, crew, and time slot. Deposits are generally non-refundable except where we cancel the booking or otherwise agree in writing. If an invoice remains unpaid after completion, we reserve the right to charge reasonable recovery costs and interest where permitted by law. Any dispute about an invoice must be raised promptly and in writing. Raising a dispute does not remove the obligation to pay any undisputed amount on time. The customer must ensure that sufficient funds are available for payment at the agreed time.

Cancellations and Changes

You may cancel or reschedule a booking by giving reasonable notice. Where notice is provided well in advance, we may offer an alternative date or adjust any charges at our discretion. If you cancel at short notice, especially after the vehicle has been allocated or the crew has begun work, a cancellation fee may be charged to cover lost time, travel, and administration. If we arrive at the agreed location and are unable to complete the job because you are not present, the property is inaccessible, the required items are not ready, or the booking details were materially inaccurate, it may be treated as a late cancellation and charged accordingly.

We may also cancel or postpone a booking if circumstances beyond our control make it impractical or unsafe to proceed. These may include severe weather, traffic disruption, vehicle breakdown, staff illness, industrial action, legal restrictions, or any event amounting to force majeure. If we cancel for a reason within our control, we will try to offer an alternative date or refund any amounts paid for the unused service. However, we shall not be responsible for indirect losses arising from cancellation or rescheduling, such as missed appointments, storage costs, or loss of earnings, unless required by law.

Service Conditions and Customer Responsibilities

You are responsible for ensuring that items are properly packed, clearly labelled where necessary, and ready for loading at the agreed time unless packing has been separately included in the service. Fragile items, valuables, antiques, electronics, glass, artwork, and documents should be protected adequately. Where the customer requests that we move items not suitably packaged, we may decline or proceed only at the customer’s risk. The customer must also ensure that parking, access, and permissions are arranged in advance where needed. Any parking charges, permits, tolls, congestion fees, or penalties incurred because of inadequate arrangements by the customer may be added to the final bill.

Our crews will use reasonable care and skill in performing the service, but the customer must inform us of any items that require special handling, assembly/disassembly, or lifting equipment. If we agree to dismantle or reassemble furniture, we will do so on a reasonable-efforts basis and cannot guarantee that all fittings, screws, or joints can be preserved in perfect condition. The customer should remove drawers, loose shelves, and detachable parts where appropriate. We may refuse to transport items that are unsafe, inadequately wrapped, contaminated, prohibited, or likely to cause damage to other goods or to the vehicle.

Where the job involves access through communal areas, flats, lifts, stairwells, or restricted roads, the customer must make sure that access arrangements are lawful and practical. We do not accept responsibility for delays caused by building management, security checks, keys not being available, or waiting for third-party permissions. If specialist equipment is required and this was not disclosed in advance, we may need to revise the service or cancel the job. Customers must not ask our team to lift, carry, or load items in a way that would breach safety rules or exceed reasonable physical limits.

Liability

We aim to handle property carefully and to provide a reliable man with van Shootershill service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for loss or damage caused by events beyond our reasonable control, by the customer’s own negligence, by inadequate packing, by pre-existing defects, or by the inherent fragility or condition of the items being moved.

If damage occurs and is directly caused by our proven negligence, our liability will ordinarily be limited to the repair cost or replacement value of the affected item, taking into account age, condition, and depreciation, and only where evidence is provided promptly. We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or storage charges, except where the law says otherwise. The customer should inspect items and report any apparent damage as soon as reasonably possible and in any event within a reasonable time after completion of the job.

We are not responsible for damage to floors, walls, fixtures, or common areas where access is narrow, surfaces are weak, or the customer has not taken reasonable protective measures. Where there is a risk of such damage, the customer should inform us in advance so that appropriate precautions can be considered. If we agree to enter a property, load an item, or navigate a difficult access point, that agreement does not create an obligation to proceed if doing so appears unsafe. Our team may stop work where continuing would create risk to people, property, or vehicles.

Waste Regulations and Prohibited Items

Customers must comply with all applicable waste management laws when asking us to remove unwanted goods, rubbish, or discarded items. We do not provide illegal waste disposal services. Any removal of waste must be agreed in advance and must fall within the scope of lawful collection, transport, and disposal. The customer is responsible for declaring whether items are intended for reuse, recycling, donation, or disposal. If items are to be treated as waste, the customer must ensure they are not hazardous, contaminated, or subject to special handling rules unless we have expressly agreed and are legally permitted to handle them.

We will not transport items that are prohibited by law or unsafe to carry, including, where applicable, explosives, firearms, live animals, chemicals, medical waste, asbestos, pressurised containers, fuel, oils, solvents, or other dangerous goods. If a customer presents prohibited items without prior disclosure, we may refuse carriage immediately and may charge for the attempted attendance or any delay caused. The customer agrees to provide accurate information about any waste items so that proper arrangements can be made in line with environmental and disposal regulations.

Where waste removal is included, we reserve the right to require evidence that the customer has authority to dispose of the items and that the waste can be moved lawfully. Depending on the nature of the load, we may separate recyclable or reusable items from general waste, subject to operational limits. We are not responsible for items left behind by mistake after the service has ended, and we are under no duty to search through disposed material once it has been collected and removed from the premises. The customer should check all belongings carefully before confirming disposal.

We may refuse to remove items that appear to be fly-tipped waste, illegally dumped material, or goods that could expose us to regulatory penalties. If a job includes disposal, the customer acknowledges that the service is based on the information supplied and may be subject to additional requirements if the waste is heavier, more voluminous, or more hazardous than stated. Any extra fees for lawful disposal, tipping, sorting, waiting, or specialist handling will be communicated where reasonably possible. The customer remains responsible for ensuring that all waste-related instructions are accurate and lawful.

Delays, Access, and Waiting Time

Reasonable efforts will be made to arrive within the agreed time window, but timings are estimates only unless we expressly guarantee them in writing. Delays caused by traffic, road closures, weather, access issues, customer unavailability, or third-party actions are outside our control. If our team is required to wait because the property is not ready, keys are unavailable, payment is delayed, or access cannot be gained, waiting time charges may apply. In some cases, excessive delay may require the job to be rescheduled, with the customer liable for any resulting wasted attendance costs.

Where more than one item, stop, or location is involved, we may adjust the schedule or sequence of the work in the interests of safety and efficiency. The customer should ensure that all instructions are given clearly before the job starts, as changes made during the service may affect timing and price. We are not obliged to make repeated visits unless this has been included in the original agreement. If a job cannot be completed on the day because of access or logistical problems, we may charge for the work already carried out and for any additional attendance required.

Claims, Complaints, and General Terms

Any complaint should be raised as soon as reasonably possible after the service so that we can review the issue. You may be asked to provide photographs, a description of the alleged problem, proof of value, and any relevant booking details. We will consider claims fairly and in good faith, but no claim will be accepted where the issue was caused by inadequate packing, pre-existing damage, or failure to notify us of special circumstances. The customer must take reasonable steps to minimise any loss. No waiver of any term will be effective unless confirmed in writing by an authorised representative of the service provider.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or term at any time shall not constitute a waiver of that right or term. These terms do not create any partnership, agency, or employment relationship between us and the customer. The customer may not assign or transfer their rights under these terms without our prior written consent. Any headings are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, the booking, payment, cancellation, liability, or waste handling provisions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using the Man With Van Shootershill service, the customer confirms that they have read, understood, and agreed to these terms in full and that they accept their obligations in relation to lawful booking, payment, and use of the service.